Practice Software Glossary
The ‘medatixx-Copilot’ draws on an extensive knowledge base comprising the practice software manuals, frequently asked support questions and much more.
The practice software for medical practices.

The practice software medatixx meets all the requirements for medical software and can be customised to suit your needs. Suitable modules are available for every specialism and organisational structure – you decide which ones you would like to use.
medatixx combines cloud-based data and local structures for forward-looking practice organisation. Updates are downloaded quickly and easily via the internet, while treatment and patient data remain stored locally on the application server in your practice.
At the core of the practice software are functions that meet the basic requirements of every German medical practice: billing, documentation and patient management.
With ‘medatixx’, you can enjoy independence and flexibility thanks to a short contract term. You can install and configure the practice software yourself at any time to suit your needs – online, whenever and wherever you like.

To medatixx's manufacturer page (opens in a new window)medatixx is a software solution designed specifically for medical practices. The software helps doctors simplify the organisation and administration of their practice. Thanks to years of experience, medatixx has gained comprehensive knowledge and a high level of expertise in software solutions for doctors. The practice software is KOB-certified, and TI connectivity is always included as TI as a Service.
The Practice software works with a two-part data storage system: treatment- and patient-related data is stored locally on the application server and thus remains within the practice. Public lists and catalogues, such as EBM master data or blank forms, are stored in the cloud (Microsoft Azure, hosted exclusively in Europe) and are therefore always up to date. The software can be customised to your own requirements. In addition to technological innovations, the software includes many functions that have proven their worth in everyday practice over the years.

Get a complete overview of all relevant patient data, such as master data, duration of incapacity for work, GP and much more, using the Permanent section. The colour-coded buttons allow quick access to the relevant workspace – for example, clicking on the calendar icon opens all appointments for the patient in question.
Some of the status buttons change colour depending on status, making it easier to get an overview. For example, certain services that have not yet been billed can be highlighted in colour, or it can be shown whether the next DMP documentation is due.
The management of key figures, such as the chronic illness allowance, is also made easier by colour-coded markings. You can see at a glance whether the figure has already been entered or is still pending.

Here, too, the company has developed a solution, as the software is also available as a mobile application. The medatixx mobile app provides access to all key functions of the software. It can be used via the practice's WLAN or via a secure connection while on the move – with the "Mobile Data Access" add-on.
Keep track of your practice software from anywhere and connect as if you were in your office. With the app, you can create and edit practice data directly on your smartphone or tablet. All patient information is at your disposal, including the patient record with full-text search and the waiting room mode.
In addition, tasks, lab data, forms, medication plans, messages and important patient information from the permanent display are shown in the medatixx mobile app. You can also view letters to physicians and invoices, as well as plan routes to patients.
If you use x.impfen, the add-on module for vaccination management, vaccination status is also displayed. Of course, all updates are automatically installed in the background within the app.

The dashboard is the application’s central control panel. It provides an overview of all key patient metrics.
The board, which can be individually configured via drag-and-drop, and the freely customisable view are easy on the eye and efficient to work with – and adapt perfectly to the needs of your practice. Focus on your patients, not on the software.
A quick overview of all data is made easy for your staff, even when two screens are in use. Lab results are shown using traffic-light colours, and doctors can quickly see whether the trend in vital parameters and lab values is abnormal or within the normal range. Graphs display the trend of recorded values clearly.

Task management helps practice teams to manage their time and organise relevant work. Link index card entries, such as laboratory results, to a task for the treating doctor, who can access the entry directly. In addition, checklists for routine tasks can be created, which are then worked through in sequence.
Appointment and waiting room entries are automatically added to the task lists, so that no tasks go unnoticed. Thanks to the individually customisable task board, you always have only the information relevant to you in view. Automatic notifications also ensure you are reminded of important tasks on time.
It is also possible to view letters that have been scanned beforehand, for example using a smartphone. Of course, it is also possible to issue invoices.

The practice software’s appointment scheduler enables doctors to organise their appointments efficiently. They can easily schedule, reschedule or cancel appointments. Appointment reminders can also be set up easily. Appointments are displayed in different colours, making them easy to distinguish.
The ability to display multiple calendars in any arrangement helps you to keep track of and organise practical tasks. You can also configure multiple calendars with any settings you wish, as the software has a modular design.
Appointments can be viewed directly on the patient’s file. To send appointments to the patient in a modern way, you can also generate a QR code.
All your patient then needs to do is scan the code using their smartphone. The appointment will then be added to their calendar.

The waiting room module helps doctors manage their patients more effectively. They can track patients’ status and set priorities. It also allows patient data to be updated whilst patients are waiting.
The view of your virtual waiting room is adjustable and shows you all rooms in your practice. Simply use the drag-and-drop function to move patients from the waiting room to a treatment room. Staffing your practice rooms has never been easier!

The patient record is the central element of administration. Here, doctors can view and edit all relevant information about their patients. The arrangement and selection of information can be individually adjusted using a filter. The display of important patient information can also be personalised and shown according to your needs. Diagnoses and medications are always immediately visible, as is any existing vaccination status.
Since mid-2025, the medatixx-Copilot has been supporting your daily work around the clock, directly within your practice management software. The application is included in the monthly software maintenance fee and is available to you at no additional cost. Whether you have questions about the practice management software, specific functions, or particular workflows, the Copilot responds in dialogue, without waiting time. If a query cannot be resolved immediately, it automatically creates a service ticket.
The ‘medatixx-Copilot’ draws on an extensive knowledge base comprising the practice software manuals, frequently asked support questions and much more.
medatixx-Copilot operates independently, using algorithms and machine learning. This enables targeted conversations and specific answers.
Whether you’re using your practice software directly or the ‘mein.medatixx’ customer portal, the ‘medatixx-Copilot’ is available to assist you directly, round the clock.
medatixx-Copilot processes only the data you enter in the chat window, in a secure environment.
If the medatixx-Copilot cannot provide an answer, it will forward your enquiry to a specialist in software support. They will get in touch with you as soon as possible.
We will provide you with a demo laptop featuring a fully functional version of medatixx for a limited period. Our practice consultant will deliver the laptop to your practice in person.
If your question isn’t listed here, please give us a call. We know the market for practice software inside out and will also let you know if something isn’t suitable.
The software makes it easy to manage patients’ master data. This ensures that doctors always have access to the latest patient information and can work quickly and efficiently.
Of course, it is possible to contact patients by letter or email. Access to patient master data is subject to strict data protection guidelines and is secured.
The practice software enables doctors to prescribe medication quickly and easily using the integrated prescription module. It also allows them to keep track of medication that has already been prescribed.
Treatment- and patient-related data is stored locally on the application server and thus remains within your practice. Only public lists and catalogues, such as the medication database or EBM master data, are stored in the cloud. These are hosted in the Microsoft Azure cloud exclusively in Europe and are therefore always up to date. All updates run automatically in the background, and your practice operations continue undisturbed.
medatixx’s self-update feature allows the software to be updated automatically. The latest version of the software is automatically downloaded from the provider’s server and installed.
The advantage is that you don't have to wait for a technician, but can initiate the update yourself: whenever it fits into your practice's workflow.
The contract term is 24 months. Within this period, you configure the application yourself according to your own needs. Modular extensions to your practice application can be booked at any time.
As your sales partner, we are always on hand to answer any questions you may have over the phone, as we know the market for practice software and can offer you valuable advice. Ultimately, it is up to you to decide which additional modules you wish to use and pay for.
The practice software has a modular structure. Each extension can be added individually. Here you can see what each one offers.
Here you will find an overview of all the features of the ‘medatixx’ practice management software. Some of the apps and add-ons are available in the customer portal at mein.medatixx.de (opens in a new window) licensed in addition to the basic version.
You benefit from TI as a Service, the all-round worry-free package. All TI components are deeply integrated into the medatixx practice software for a convenient user experience. medatixx keeps your TI connection always up to date, so you can fully focus on treating your patients.
This module is used to record and electronically bill the documentation of skin cancer screenings (eHKS) by GPs and dermatologists, as well as the programme assessment forms for bowel cancer and cervical cancer screening in accordance with the oKFE guidelines. Questionnaires for quality assurance in hearing aid provision for adults and children, including the APHAB questionnaires, are also available. Documentation can be transmitted via KIM, provided your KV supports this transmission method.
Workflow automation is a predefined process that ensures repeated sequences of various actions are carried out independently within the practice software. This includes, for example, recording vaccinations or documenting health check-ups. The function can be started manually or automatically.
One click to the desired action: the favourites bar provides quick access to recurring documentation and actions. It can be configured individually and is available within medical documentation. This allows, for example, prescriptions or forms to be called up directly.
Digital notes and reminders can be displayed wherever they are actually needed, for example in medical documentation or in the appointment planner.
An intelligent similarity search is integrated into the medatixx practice software, making it easier for you to find patients. This means you can now find names that have been entered incompletely. It doesn't matter whether you enter the first or last name, spell Schmitt with tt or dt, or use the date of birth to search. The search function suggests relevant results as soon as you start typing.
The practice software prints statutory health insurance forms using the blank-form printing process certified by the KBV, provided the KBV supplies the relevant templates. Repeat forms can be created for the forms, and form templates can also be set up.
With the DMP module, you can quickly and easily carry out DMP documentation for asthma, breast cancer, COPD, type 1 diabetes, type 2 diabetes, osteoporosis and coronary heart disease based on standardised specifications. DMP recording and management is fully integrated into the practice software, allowing access to existing patient data. Billing can be transmitted via KIM.
Make use of the free, deeply integrated word processor to easily create letters, medical reports and other documents, with patient data conveniently imported from the medical records. There is no need to spend money on additional word processing software.
Send and receive internal practice messages within the practice network as well as via the medatixx mobile app, receive external messages (red-hand letters, update information, etc.) and keep track of all KIM messages in a separate overview area.
View and edit catalogues (master data, e.g. for health insurance funds, services, etc.).
Configure devices such as printers across all systems at a single workstation.
With medatixx mobile for iOS and Android, you have read access to patient master data, patient records and lab data via smartphone or tablet. You can record medical documentation such as medical history and findings as free text, start route planning to the patient, and inform the patient by phone or email. Access to your practice's appointment planner is also possible, as is sending and receiving internal practice messages. Use medatixx mobile on the practice's Wi-Fi or via a secure connection while on the move – with the “Mobile Data Access” add-on.
The freely configurable “Patients present” view shows you all the rooms in your practice. Here you can easily move present patients by drag-and-drop, for example from the waiting room to any treatment room. This way, with your medatixx practice software – even if you are using two screens – you always keep an overview of the occupancy of your practice rooms, including stored photos and all important information about each patient.
With the ‘medatixx’ appointment planner, you can keep track of all your appointments. The ability to display multiple calendars with custom resource allocation (including the definition of working time profiles for doctors, staff and rooms) is just as much a given as the ability to customise your calendar: You can customise the views of the appointment calendar as you wish, ensuring you always see what’s important to you in any given situation. Even in the weekly and monthly views, colour-coding of appointment types and resources gives you a quick overview of upcoming tasks and available slots. The option to schedule recurring appointments makes booking appointments much easier for you. You can also view all appointments directly in the patient’s file via a tooltip. To conveniently send an appointment to a patient, a QR code can be generated instead of a paper appointment slip; this simply needs to be scanned using a smartphone. Once scanned, the patient will automatically find the appointment in their calendar.
ADT and NDT (as defined in the currently valid data set description) and BDT (xBDT version 2.8 or later)
Version 2.1
With the direct contract module, you can participate in direct contracts easily and securely, and bill them directly from your familiar software environment without duplicate administrative effort. The direct contract module includes the management and billing of the following direct contracts:
KV Schleswig-Holstein
KV Hamburg
KV Bremen
KV Hessen
Rhineland-Palatinate Health Insurance Fund
KV Baden-Württemberg
KV Bavaria
KV Berlin
KV Saarland
KV Saxony
Lower Saxony Medical Association
KV Westphalia-Lippe
KV North Rhine-Westphalia
Thuringia Medical Association
With mobile data access (including 10 GB of data volume), you can conveniently use the medatixx practice software from home or on the move, without having to set up a VPN or similar. Work with medatixx from anywhere via a secure connection, just as if you were in the practice.
The electronic doctor’s report (eArztbrief) facilitates the rapid exchange of medical information between the doctors treating a patient. The information is transmitted confidentially and in a legally binding manner via the Healthcare Communications System (KIM). Medical practices receive better remuneration for this than they do for sending documents by post or fax.
The modern archiving solution x.archiv offers convenient, audit-proof storage of medical documents and images. x.archiv is deeply integrated into the practice software; a wide range of import sources enable the digital archiving of image files, documents and PDF files. With various editions and additional modules, the x.archiv product family offers the right scope of functions for every practice. x.archiv is a Class IIa medical device.
x.onvid, the video consultation solution from medatixx, securely connects clinicians and patients over the internet. x.onvid is seamlessly integrated into the practice software, with the video consultation created and launched directly from the appointment planner. Medical data such as lab reports can be viewed together and exchanged securely. All that is required is a laptop or PC, a webcam and internet access.
Using digital practice–patient communication, you can securely and quickly exchange relevant data and information relating to treatment with your patients. Using the gesund.de app together with the medatixx practice software is a special service offered by the practice: patients can contact their practice via messenger and send messages and documents directly, for example in the case of rescheduled appointments or to transmit findings or medical letters.
Professional vaccination management in the vaccination module. x.impfen is deeply integrated into the medatixx software via an interface. The patient’s vaccination status is displayed in the medical record and in the medatixx mobile app.
medatixx gives you the option of connecting various laboratory portals and creating laboratory orders online. A maximum of three laboratory portals can be booked. The respective laboratory portal provider will advise on usage, interface setup and any associated costs.
What we are doing about this
We set up medatixx to match how your practice works, and transfer your data from your previous software when you switch. We clarify beforehand, not afterwards, which additional solutions make sense.
During normal operations, we’re the first people you should call: if you have any questions about how to use the system, at the start of each quarter, and whenever there’s a rush.
Systemhaus Bergholz is an authorised medatixx service partner. We are based in Limbach in the Vogtland region. If something isn't working, you can reach us directly, without being kept on hold.
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